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Call Center Rep Inter - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ann Arbor, MI Ann Arbor, Michigan |
About this job
Clicking "Apply Now" opens the link in a new window.Job Summary
To provide telephone (Aspect) support services to an outpatient clinical practice; schedule and coordinate appointments in MiChart (Cadence), on telephone and during Check in and check out processes. Complete financial documents and collect cash/credit card payments from patients using established guidelines. Determine the necessity within established guidelines for immediate attention for patient conditions of an emergent nature.
Work with patients/families, physicinas and other team members to facilitate return visits, referral requests ad the scheduling o speciality services. Handle incoming phone calls wit regards to the Bright Health Center practice, their physicians, scheduling, referrals, prescription refills and prior authorizations, Apply knowledge of department and utilize understanding of the other departments within the Michigan Medicine Health System.
Required Qualifications*
Communication/Telephone Skills-adheres to established telephone guidelines.
Demonstrates good customer serve telephone skills
Ability to explain basic insurance coverage and co-pays to patients and share outstanding balance information the patient and/or guarantor.
Position requires individual to be flexible and must exhibit a professional and positive image when interacting with patients, faculty and staff over the telephone.
Seeks constructive approaches to resolving workplace issues.
Show willingness to learn new ways (changes) to accomplish work.
Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
Great Attendance.
Desired Qualifications*
Strong interpersonal and organizational skills.
Organized a self-starter and motivated with strong problem solving skills.
Able to work well in a team setting, demonstrates excellent customer service and communication skills, and the ability to work ell with others.
Considerable knowledge of third party reimbursements policies and procedures.
Knowledgeable with various types of insurances.
Ability to understand medical terminology and coding.
Understanding of managed care plans.
Knowledge of MiChart (Cadence and In Baskets)-ability to efficiently navigate the electronic medical record. Able to identify the best available appointment type to meet the patient, clinic and provider needs/requirement.
Knowledge of Michigan Medicine Health System Policies and Procedures.
Recent experience in an Outpatient Clinic setting-able to identify "red call" and "yellow card" situations and respond appropriately.
Relates work and job purpose to Michigan Medicine mission and commitment to putting patients and family first.
Work Schedule
Shift/Hours/Days: 40 hours, Mon-Fri & Occasional Saturdays
This position will primarily be serving in a multi-service call center.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
* Job Opening ID 153622
* Working Title Call Center Rep Inter
* Job Title Call Center Rep Inter
* Work Location Michigan Medicine - Health Sys
Ann Arbor, MI
* Full/Part Time Full-Time
* Regular/Temporary Regular
* FLSA Status Nonexempt
* Organizational Group Um Hospital
* Department UMH Brighton Health Center
* Posting Begin/End Date 2/05/2018 -- 2/12/2018
* Career Interest Administration
Apply Now
To provide telephone (Aspect) support services to an outpatient clinical practice; schedule and coordinate appointments in MiChart (Cadence), on telephone and during Check in and check out processes. Complete financial documents and collect cash/credit card payments from patients using established guidelines. Determine the necessity within established guidelines for immediate attention for patient conditions of an emergent nature.
Work with patients/families, physicinas and other team members to facilitate return visits, referral requests ad the scheduling o speciality services. Handle incoming phone calls wit regards to the Bright Health Center practice, their physicians, scheduling, referrals, prescription refills and prior authorizations, Apply knowledge of department and utilize understanding of the other departments within the Michigan Medicine Health System.
Required Qualifications*
Communication/Telephone Skills-adheres to established telephone guidelines.
Demonstrates good customer serve telephone skills
Ability to explain basic insurance coverage and co-pays to patients and share outstanding balance information the patient and/or guarantor.
Position requires individual to be flexible and must exhibit a professional and positive image when interacting with patients, faculty and staff over the telephone.
Seeks constructive approaches to resolving workplace issues.
Show willingness to learn new ways (changes) to accomplish work.
Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
Great Attendance.
Desired Qualifications*
Strong interpersonal and organizational skills.
Organized a self-starter and motivated with strong problem solving skills.
Able to work well in a team setting, demonstrates excellent customer service and communication skills, and the ability to work ell with others.
Considerable knowledge of third party reimbursements policies and procedures.
Knowledgeable with various types of insurances.
Ability to understand medical terminology and coding.
Understanding of managed care plans.
Knowledge of MiChart (Cadence and In Baskets)-ability to efficiently navigate the electronic medical record. Able to identify the best available appointment type to meet the patient, clinic and provider needs/requirement.
Knowledge of Michigan Medicine Health System Policies and Procedures.
Recent experience in an Outpatient Clinic setting-able to identify "red call" and "yellow card" situations and respond appropriately.
Relates work and job purpose to Michigan Medicine mission and commitment to putting patients and family first.
Work Schedule
Shift/Hours/Days: 40 hours, Mon-Fri & Occasional Saturdays
This position will primarily be serving in a multi-service call center.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
* Job Opening ID 153622
* Working Title Call Center Rep Inter
* Job Title Call Center Rep Inter
* Work Location Michigan Medicine - Health Sys
Ann Arbor, MI
* Full/Part Time Full-Time
* Regular/Temporary Regular
* FLSA Status Nonexempt
* Organizational Group Um Hospital
* Department UMH Brighton Health Center
* Posting Begin/End Date 2/05/2018 -- 2/12/2018
* Career Interest Administration
Apply Now
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