Salon Manager-Village of Leesburg - Store 555 - Full-time / Part-time

GENERAL SUMMARY & SCOPE
The Salon Manager (SM) is responsible for leading through Employer’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The SM leads a team of designers and is accountable for all aspects of the services business, including service sales, guest satisfaction, and operational process. This leader drives his/her business through a focus on performance (service sales and in-store events), people (guest satisfaction and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach service technique and product knowledge. 

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The SM is a champion of Employer’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

• Meet or exceed goals related to services sales and operational excellence.
• Execute salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals.
• Build a team that embodies the Employer brand by delivering exceptional service and coaching to the behaviors of the Employer at your Service program while additionally driving guest loyalty.
• Review and interpret financial and operational reporting regularly, including salon visit and audit results.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business. 

People

• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop designers using company programs, tools, and resources.
• Execute monthly Empower Hour meetings with designers
• Create an environment that inspires and encourages the growth and engagement of designers and ensure all designers are attending Employer training programs and classes
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on service sales goals.
• Promote a culture of service excellence amongst the leadership team and cross functional service partners by sharing best practices, establishing priorities, and providing support in other service areas.

Process

• Be knowledgeable of, and ensure compliance with Employer policies, procedures, and standards
• Be knowledgeable of, and ensure compliance to Infection Control Policy
• Use the company’s scheduling tool as directed to create and adjust schedules that support service sales growth  
• Manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on hand
• Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Support continuous improvement by implementing company programs and influencing end-user adoption.

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Education

• Cosmetology school graduate
• Ability to work behind the chair up to 60% of the time

Experience 

• 5 years relevant work experience or equivalent combination of education and work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Advanced competency in salon sales, product and services
• Demonstrated knowledge of State Board of Cosmetologists regulations and hiring requirements
• Leadership management: experience  with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing

Skills

• Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication 
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks with moving parts
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

• Cosmetology license
• 2 years salon management experience, management license as required by state law
• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend offsite meetings (may require overnight travel)

WORKING CONDITIONS    

• Continuous mobility throughout the store on a daily basis
• Lift and/or move up to 50 lbs. on a daily basis
• Stoop, kneel, and crouch on a daily basis
• Climb a ladder and maintain balance on a daily basis

For positions located in San Francisco:  pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.