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Hours Part-time, Full-time
Location Charlotte, NC 28245
CHARLOTTE, North Carolina

About this job

Description

The User Experience (UX) Design Manager will work on the Digital Banking team to create best in class digital experiences. The ideal candidate should have an eye for design and possess superior UX/UI skills. This individual should be able to translate user experience needs into requirements and transform them into intuitive and engaging user interfaces. The position will manage a team that contributes to creating and aligning user experience across a variety of platforms and devices for Employer. This individual will help solve complex problems in product areas and improve the team’s development.


Primary responsibilities include:

  • Create wireframes, mockups, user flows, prototypes, process flows and site maps to effectively communicate interaction and design concepts
  • Collaborate with internal and external partners to conceptualize ideas and implement compelling customer-focused solutions across all digital touch points
  • Identify and builds project teams and solves complex problems in product areas.
  • Manage a UX team of designers, researchers, and copywriters
  • Initiate and conduct user experience research and testing
  • Motivate, inspire, and influence others in the organization to engage with design thinking and best UX practices
  • Participates in identifying and defining strategic initiatives as well as supporting those efforts

Qualifications

Required Skills/Experience:

  • Have at least 8 years professional experience in the software/design/digital world
  • Recent experience in UX roles ~ 8+ years
  • Proven UX/UI experience with a strong portfolio
  • Proficiency with design and prototyping applications such as Sketch/InVision and Adobe Creative Cloud
  • Excellent visual design skills with a high sensitivity to user-system interaction 
  • Ability to present your designs and sell your solutions to various stakeholders 
  • A broad understanding of web/mobile UI standards, usability, and practical experience in design and development of user interfaces for web and mobile applications.
  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment, manage multiple projects at the same level of detail
  • Knowledge of ADA standards for UI
  • Experience with Agile Development strongly preferred

Education, Certifications and/or Other Professional Credentials:

  • Bachelor's Degree in design, human-computer interaction (HCI), or equivalent professional experience

Hours & Work Schedule


Hours per Week:  40
Work Schedule:  Monday - Friday

Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Employer to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranEmployer is a brand name of Employer, N.A. and each of its respective subsidiaries.