Scheduler / After Hours Phones - Part-time

Job description

Are your work hours flexible? Do you have a passion for seniors? Would you enjoy working by yourself after hours some of the time? Do you like a busy work environment?

Home Instead Senior Care of Fayetteville is looking for an awesome individual to be a scheduling coordinator and provide after hours support. This is a full time job that requires 20 hours per week in the office during regular M-F business hours, two weeknights per week providing after hours support via telephone, and every other weekend providing after hours support.

This is a busy job that requires constant communications with our CAREGivers and our clients. If you like a quiet, steady work environment - this is not for you. If you like talking to people - a lot - and helping seniors, then perhaps this could be a fit for you! We offer a supportive and friendly work environment, as well as benefits available to those who qualify! Offering 401Ks, Aflac supplemental insurance, and minimum essential health coverage. 

Interested? Leave us a voicemail at 910-339-3686 and introduce yourself. Let us know why you find these work hours appealing, and be sure to submit your resume and cover letter as well!

We look forward to meeting you!

Duties include, but are not limited to:

• Prior to the start of an after-hour shift, review scheduling opportunities during 4 pm meeting and obtain resources needed for on call responsibilities such as laptop, tablet and/or phone.
• Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to caller needs.
• Fill open client shifts following designated office scheduling processes.
• Meet weekly required open shift goals.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact backup person when questions arise about clients or CAREGivers that require input.
• Fill in as a CAREGiver on assignments that come open until a replacement CAREGiver is found.
• Communicate client and CAREGiver concerns or problems with owner or designated key players by using the appropriate tasks and tags.
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Forward new client & CAREGiver inquiries over the phone in a professional manner.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers.
• Ensure Home Instead Senior Care standards are met and upheld.

Requirements to be an Scheduler/On Call Phone Coordinator:
 

• High school graduation or the equivalent.
• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Complete a criminal background check, DMV check and drug screen.
• Possess a valid driver's license and valid auto insurance.
• Must have strong computer skills and be proficient in Microsoft Outlook, Word and Excel.
• Must have the availability to work some weeknights and some weekends.

Each Home Instead franchise is independently owned and operated.