CI01 - Contact Center Customer Service Inbound/Outbound I - Full-time / Part-time

Customer Service Representative   Kelly Services is currently seeking an Customer Service Representative with one of our top clients in Nashville, TN.  As a Customer Service Representative, you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.   Duties: Customer Service Rep responds to customer, health care professional and client inquiries primarily regarding: Eligibility to receive benefits associated with their individual or company sponsored health insurance plan Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures Finding an in-network primary care or specialist doctor in a geographical area or specialty Education on disease management programs and healthy living programs personalized to the customer s medical condition or health improvement goals.     Skills: Bilingual - Spanish/English, Written and Verbal communication (Not required/preferred for some positions) Customer Focused a genuine desire to help people Problem solver understand issues and enjoy solving them Active listener, with the ability to provide confident responses Effective user of tools including knowledge management tools and resources Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries Collaborator  enjoys working with co-workers across different functional areas Professional and tactful  able to respond to and calm a situation Able to offer options and educate customers when appropriate 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS Intermediate proficiency in Microsoft Office Suite   Why Kelly? Exposure to a variety of career opportunities as a result of our expansive network of client companies  Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans   If you are interested in this position please include a copy of your resume and email me at  KENC251@kellyservices.com   Why Kelly ® ? At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.