Customer Service Representative - Marlborough, MA

Associate Customer Service Representative in Marlborough, MA Kelly Services is seeking candidates for an Associate Customer Service Representative with an industry leading chemical company. This is a long term contract opportunity. Shift: Flexible Day Shift The Associate Customer Service Representative is the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners Manufacturing, Marketing Sales, Supply Chain, etc. to meet company objectives. Manage customer orders through Customer Service work processes and systems. Maintain a thorough knowledge of the businesses products, businesses, applications and service offerings. Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence. Coordinate activity at assigned customer accounts, proactively address issues and implement solutions. Identify and deliver value added services to our customers. Proactively provide differentiated services to our customers by thorough understanding of our service offerings. Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution. Support commercial strategies with Dow customers across multiple businesses. The employee will be expected to be able to effectively utilize Word, Excel, Internet Explorer, PowerPoint and Outlook. Required Qualifications: 2-3 years of experience working in a customer service or account management role Education: Bachelors Degree Proficiency in Outlook email Strong aptitude with Microsoft Excel Strong aptitude for data management / working with numbers Strong aptitude to understand inventory reconciliation best practices Strong aptitude for attention to detail Aptitude for learning new technologies and systems. Works effectively as part of a team and contributes to team goals. Experience in root cause investigation to mitigate future customer problems. Strong multi-tasking skills and ability to handle multiple priorities. Ability to build and maintain rapport with designated customers. Effective communication skills with others regarding customer issues and problem resolution. Ability to effectively negotiate with internal partners and customers to achieve a positive outcome. Ability to overcome resistance and manage conflict to reach favorable agreement, for both the company and the customer. Consistent positive attitude that adds to our effectiveness and positive culture. This position is not recruited through the local Kelly Services branch. To be considered for this position, you must apply directly to this job posting or send your most updated resume in a WORD document attachment to the recruiter: Kristin Zwada kriz552@kellyservices.com Due to the high volume of responses anticipated, only qualified candidates will be contacted Why Kelly ® ? At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.