Bilingual Customer Support Representative - Full-time / Part-time

Customer Support Representative (bilingual) - Overland Park, KS *** Potential to hire*** Kelly Services is currently recruiting for a  Technical Support Representative  for our client, one of the top telecommunications companies, at its location in Overland Park, Kansas.   This is an 8+ month contract with the opportunity to be hired permanently. This role starts in January 2019 and pays $22 per hour.   Job Description: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue. Responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems.  Responsible for following the current troubleshooting process for customers (internal and external) reported issues or acting as second level issue resolution.  Acts as a liaison between other telephone companies and our customers.  Coordinates order install activities via order platform systems.    Skills and Qualifications: Must have excellent conversational skills in both Spanish and English. Experience navigating multiple computer screens and programs while interacting with customers on the phone. High School diploma or equivalent required. 1 year experience operating a computer in a Windows-based environment. 1 year experience in fraud, customer service or a call center environment.   Term of Assignment: 8+ month assignment with the opportunity to go permanent. Tentatively starting January 2019. Hours of operation Mon-Fri 9:00AM to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.  Must be able to work flexible schedule including nights, weekends and holidays. Important information This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at sheree.marx@kellyservices.com Why Kelly ® ? At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.