TECH LINE Support Agent

  TECH LINE Support Agent Technical Support Agent provides support for Technical Support Specialists and leadership within Nissan and Infiniti TECH LINE. This position provides follow-up support, parts order tracking, reporting of department metrics, meeting facilitation, event planning, and other duties as assigned. In this position, the agent will work closely with others in a large technical resolution center team environment. Job Summary Technical Support Agent is responsible for day-to-day department reporting, monitoring of shared department email inbox, and providing general dealer support.   Job Functions Collect and maintain daily and monthly department metrics Create PowerPoint and Excel documents for upper management Complete support tasks as requested to assist team members Create and monitor Salesforce Reports and Dashboards Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues Department’s parts liaison to DPIC in order to research parts status, upgrade part orders, provide ETAs,  and report errors Email/fax/ship special parts and/or tools and parts collection request forms Collect information/videos/pictures/data and write brief reports for documentation Prepare meeting materials, scheduling, and other associated items related to CITIES training course and other special event planning   Minimum Qualifications Job Knowledge and Skill: Good interpersonal and communications skills. Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks. Ability to use resource material and applications for department and dealer support. Experience: Two or more years’ in a professional environment. Previous automotive service or parts experience preferred. Education: High school diploma required. AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Computer Skills: Basic knowledge of Microsoft Office products such as Outlook, Word, Excel and PowerPoint. Ability and willingness to learn new software applications such as CONSULT, OpenScape Contact Center, Simplified SMS, Electronic Parts Catalog and NNAnet. Previous Salesforce.com experience preferred. Travel: No travel Driving required: Yes Prior Nissan experience preferred, not required   Apply Now! Kelly Services specializes in providing companies around the world with professionals. We are part of Kelly Services®, a U.S.-based Fortune 500 company and a global staffing industry leader. With more than 2,600 company-owned and operated offices in 30 countries, Kelly provides an incredible opportunity to job seekers all over the globe. We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:  www.kellyservices.com . Kelly Services—Celebrating over 70 Years Kelly Services is an Equal Opportunity Employer Why Kelly ® ? At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.