Senior Customer Service Representative

Job Description Kelly Services has a Senior Customer Service Representative position available with a manufacturer of polymer solutions. This position is within the Commercial/Sales Division and is a temp to hire opportunity. The position will have direct contact with internal and external customers. This position will be required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. The Senior Customer Service Representative is expected to work closely with the Customer Service Supervisor and other Customer Service Departments. Please send your resume to 5611@kellyservices.com or call 423.892.8964 to speak with a recruiter. Essential Functions: - Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. - Ensures delivery of excellent customer service through fast and accurate processing of orders, communicating, and coordinating with other departments to resolve inquires. - Process customer orders/changes/returns according to established department policies and procedures. - Provides timely and accurate information to incoming customer order status and product knowledge requests. - Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer. - Set up, maintain and update customer information; customer contacts, addresses, phone numbers, pricing, past orders, etc. - Communicate with Plant Manager and/or production team with production schedules. - Provide support to sales representatives informing them with details on customer orders, quotations, inquiries and issues. - Provide product samples and literature per customers- request. - Assists the Customer Service Representative (CSR) with difficult cases. - Respond to customer questions and resolve complaints. - Able to work closely with inside and outside Logistics team. Requirements - High school diploma or its equivalent - 5-7 years- related experience and/or training - Attention to detail is a must, Good written and oral communication skills, Strong judgment and organizational skills - Ability to work in a team environment, Ability to multi-task and prioritize workload - Knowledge of computer software, including applications (ERP Systems) - Domestic or International Logistics experience helpful, 3-5 years - Must be able to work in a very fast paced environment Why Kelly ® ? At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.