Bilingual Receptionist

Provide exceptional customer service by responding to all inbound customer calls and written correspondences.
- Build rapport with each customer. Actively listen to customers requests and inquires.
- Retain policyholders who inquire about canceling through open listening, negotiation and policy review.
- Proactively identify and communicate policy transactions and impact to customer billing.
- Make alternate payment arrangements.
- Prior customer service experience is preferred.
- Appropriate licenses upon hiring/training, along with passing a Proficiency Assessment required.
- Knowledge of insurance products, plan and programs in a customer service environment a plus.
- Excellent communication and interpersonal skills are required.
- Ability to review, record and organize data from a variety of sources with no prescribed format is essential.
- Performs additional duties as assigned.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.