On-Call Coordinator, Owensboro, KY

Devoted Senior Care LLC dba Home Instead Senior Care is seeking qualified candidates for On Call Coordinator.  The successful candidate should be able to meet the minimum job requirements as a Caregiver, as well as a variety of on-call duties.  This position is a team oriented role that works closely with other departments to ensure client scheduling needs are met with the highest level of customer service.  Qualified candidates must have a passion to deliver high quality customer service in a fast paced environment.  Additional responsibilities and requirements for this position are below:  

Primary Responsibilities:

ï?· Reflect the core values of Devoted Senior Care, d.b.a. an independently owned and operated Home Instead Senior Care franchise.
ï?· Prior to start of on call shift, review schedule with designated Service Coordinator for potential concerns that might arise.
ï?· Responsible for company resources needed to perform on call responsibilities such as laptop, tablet and/or phone. 
ï?· Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. 
ï?· Fill all Client shifts following designated office scheduling processes. 
ï?· Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). 
ï?· Contact backup person when questions arise about clients or CAREGivers that require input
ï?· Fill in on assignments that come open until a replacement CAREGiver is found
ï?· Communicate client and CAREGiver concerns or problems with owner or designated key player. 
ï?· Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. 
ï?· Respond to new client & CAREGiver inquiries over the phone in a knowledgeable manner, including scheduling care consultations
ï?· Create a log of the activities of your shift and communicate that to the designate key player(s).
ï?· Return resources to the office following your shift. 
ï?· Demonstrate open and effective communication with owner, colleagues, and CAREGivers
ï?· Ensure Home Instead Senior Care standards are met and upheld

Secondary Responsibilities: 

ï?· Participate in quarterly CAREGiver meetings
ï?· Perform care consultations as required
ï?· Perform any and all other functions deemed necessary

Education/Experience Requirements:

ï?· High school graduation or the equivalent
ï?· One year of related business experience or an equivalent combination of education and work experience may be considered
ï?· Must possess a valid driver's license
ï?· CNA experience helpful

Knowledge, Skills and Abilities:

ï?· Must have an understanding of and uphold the policies and procedures established by Devoted Senior Care, d.b.a. an independently owned and operated Home Instead Senior Care franchise
ï?· Must demonstrate excellent oral and written communication skills and the ability to listen effectively
ï?· Must have the ability to work independently, maintain confidentiality of information and meet deadlines
ï?· Must have knowledge of the senior care industry
ï?· Must demonstrate effective interpersonal skills as well as sound judgment and good decision making skills
ï?· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
ï?· Must have the ability to organize and prioritize daily, monthly and yearly work
ï?· Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
ï?· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
ï?· Must present a professional appearance and demeanor
ï?· Must be able to operate office equipment 
ï?· Must be patient and congenial on the telephone 
ï?· Must have computer skills and be proficient in Word and Excel
ï?· Must be able to work evenings or weekends as required
ï?· Must be able to perform duties in a professional office setting 

Each Home Instead franchise is independently owned and operated.