Lead Services Specialist 1 - Implementation Services - Full-time / Part-time

Lead Services Specialist 1 - Implementation Services

• GE Healthcare
• Experienced
• Posted 2/13/2019 9:54:35 AM
• 3247850
• Job Function: Services
• Business Segment: Healthcare Global Services

Location(s): United States; Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin

Role Summary:

Drives overall client satisfaction based on consistent delivery of a total GE Healthcare solution.

Responsible for providing the client with a single point of contact for all service operations.

Develops a strategy to ensure client retention and growth through close interaction with the

commercial sales teams. Furthers GEHC's asset management objectives.

Location flexible, near major airport.

Essential Responsibilities:

1. Provide direction to our resources to meet/exceed contractual obligations with a primary focus

in Imaging Services.

1. Work with the GEHC businesses and account management team to ensure clear

communication throughout the enterprise.

1. Deliver value through creation of a client lifecycle strategy and annual operating rhythm that

incorporates maintenance, inventory management, asset utilization, and capital planning.

1. Drive partnership through developing director and executive level review reports and facilitating

meetings that focus on GE's recommendations/solutions to improve hospital operations.

1. Function as the single point of contact for the hospital/system to drive timely resolution of

issues.

1. Visible to customer (e.g., walks halls of customer site), providing accessible and efficient

response to concerns and problems.

1. Benchmark key metrics and direct the collection of data to demonstrate value.

2. Ensure timely contract renewals and warranty conversions.

3. Aid sales processes to drive growth.

Qualifications/Requirements:

1. Bachelor's degree and Project/Program Management or Service Leadership experience.

2. Strong communication skills to synthesize complex issues and communicate clearly.

3. Flexible and able to succeed in ambiguous and rapidly changing environments.

4. Demonstrated ability to energize, develop, and build rapport and trust at all levels within an

organization.

1. Willing to travel 20%.

2. Legal authorization to work in the United States.

3. Able/willing to submit a background investigation (e.g., verification of past employment, criminal

history, educational background).

1. Willing to take a drug test.

2. Willing to submit to a check of driving record. 1. Aware of and comply with the GEHC Quality

Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable

laws and regulations as they apply to this job type/position.

1. Complete all planned Quality and Compliance training within the defined deadlines.

2. Identify and report any and all customer quality or compliance and take immediate corrective

action as required.

Desired Characteristics:

1. Strong analytical skills and business acumen (i.e., knowledge of healthcare service lines, profit

and loss centers, balance sheets, capital/operational planning).

1. Strong problem solving skills and able to implement innovative solutions to customer problems.

2. Experience working in the Healthcare industry, including interaction with hospital administration

(e.g., account management, relationship-building experience).

1. Experience in client-facing role such as consulting, project management, or process

improvement (e.g., Six Sigma, LEAN) while serving as an advocate for client needs.

1. GEHC Services experience (e.g., Clinical Services/Biomed, Radiology, Cardiology) and

understand healthcare equipment.

1. Experience working in a highly-matrixed environment.

2. Able to influence and persuade others to achieve GEHC goals defined in client growth strategy.

3. Experience anticipating challenges or roadblocks and successfully mitigating those risks while

achieving desired outcomes for client and GEHC.

1. Experience maintaining flexible approach when faced with business or client course corrections

(e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).

Other

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Locations: United States; Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin

GE will only employ those who are legally authorized to work in the United States for this opening.