Shift Manager

The Shift Manager is responsible for overall daily operations of the restaurant including guest interaction.  
 
Main Accountabilities  
• Demonstrates high caliber leadership and the ability to remove obstacles to ensure that restaurants have the highest standards of service, food and the experience (Hedgehogs). 
• Expert in all Front of House operations and ensures restaurant operations are being executed accordingly including but not limited to, pre-shift communication, proper deployment of Tribe, labor management, 3rd party/OLO timely execution. 
• Expert in kitchen operations including food execution, recipe adherence, and utilization of prep calculator. 
• Manages and monitors the compliance of cash handling policies, banking procedures and deposit verifications.  
• Establishes and manages market priorities and objectives, including meeting current sales and profit goals, KRA objectives, and Loyalty activation 
• Can execute all levels of catering 
• Supports development and cross training of all Tribe members 
• Additional duties as assigned 
 
Knowledge& Skills  
• Ability to make confident decisions. 
• Ability to maintain high energy level and stamina with regard to a demanding schedule and work load. 
• Ability to build a high-impact team. 
• Basic financial knowledge 
• Creates positive work environment 
• Displays high level of communication with tribe, management, and guests 
• Decision making skills, organizational and conflict resolution skills. 
• Proactive thinker, self-motivated, and displays excellent problem-solving skills. 
• Ability to communicate effectively in both oral and written form. 
 

Qualifications & Work Experience  
• 2+ years of industry related experience preferred. 
• Must have Food Safety Manager Certification 
 
Requirements 
• Occasional travel within region  
 
Physical Requirements 
• Frequent walking, kneeling, bending and reaching.  
• Able to stand and be active for extended periods of time which may be at least 8 hours per shift.  
• Able to bend at the waist and lift items up to 50 lbs to waist level.  
• Must be able to lift, move and carry up to 20 pounds frequently.  
• Manual dexterity and eye/hand coordination.