Service Technician - Full Time-Part Time/Winter Seasonal - Mountain Sports Outlet, CO

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts Retail, is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

Vail Resorts Retail (VRR) is currently looking for service-oriented employees who are passionate about the outdoors, our products and educating our guests.  Service Techs are responsible for performing quality tunes and repairs to customers' equipment. Assists with store operations and generating sales.

Job Responsibilities include (but are not limited to):

• Service and repair customer merchandise according to established guidelines
• Complete accurate work orders and prioritizing work in an expedient manner
• Determine customer equipment needs, assist in generating sales
• Maintain a clean and safe work area, adhere to all safety procedures
• Demonstrate a professional standard of customer service
• Adhere to a all company policies and guidelines
• Remain current on industry products and trends, and demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policy Communicate with store management to achieve a seamless customer experience and maximize profitability

This position is critical to the delivery of world class service and it is the responsibility of staff members to be friendly, courteous and helpful under all circumstances. 

Qualifications:

• Previous retail sales experience - preferred
• Ski/snowboard tuning experience - preferred
• Maintain a working knowledge of products and trends within the industry
• Previous snow sport industry experience - preferred
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
• Commitment to exceptional customer service
• Basic computer skills - required
• Ability to work a flexible schedule; including nights, holidays and weekends - required

Learn more about 

VRR operates over 200 year-round and seasonal stores under 40 + retail brand names specializing in ski, bike, golf and fly fishing products and gear.  We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Denver’s Front Range and the San Francisco Bay Area.

As a Vail Resorts employee you get way more than a paycheck or even a ski pass. Our Total Rewards program gives employees access to some of the world’s most beautiful playgrounds and luxurious properties—and the goods to enjoy each of them to their fullest potential.

Some of the benefits include:

• Free ski pass
• Retail discounts at our stores
• Excellent training and professional development
• Employee Assistance Program (EAP)

Mountain Sports Outlet (MSO) is for the hardcore mountain savvy shopper. A great deal used to only be found by locals “in the know”, but here at MSO we don’t sell last year’s outdated gear we just sell GREAT gear and the best brands at a lower price. We are open year round and sell skis, snowboards, bikes and camping equipment. We also do a healthy equipment rental program, so matter what your expertise is in, we have a spot on our team for you! As an employee of MSO, you can take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. Join our team today. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 147429