Principal Product Designer- Portland, OR

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt
 

 

Position Summary:

Own a highly functional user experience that drives digital engagement and conversion. Drive product design initiatives, customer experience enhancements, and make strong individual contributions. Partner and collaborate with cross-functional teams consisting of Product Management, Engineering, Digital Marketing, Digital Merchandising, and 84.51 to understand and identify areas of opportunity driven from online data, usability, market research, and user-center design principles. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. 

Essential Job Functions:

• Partner with digital stakeholders and consumer insights to develop the customer experience strategy and vision while communicating to company officers and senior management
• Provide leadership direction to direct and matrixed core team members, incorporating feedback from across all functions within the Digital Customer Program
• Advocate for customers by providing strategic leadership based on user-centered design, user research, analytics, and business goals
• Communicate digital experience strategies across offices and to external partners
• Collaborate with senior product managers and engineering leads to define digital experiences and/or services
• Oversee research efforts, including interviews, surveys, and usability tests to ensure designs are useful, usable, and desirable for customers
• Map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities, and recommend improvements
• Set standards for user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
• Measure, improve and enable continuous delivery to production
• Travel to work locations to attend company meetings
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education: 

• 4+ years of experience as a User Experience (UX) professional
• Highly analytical aptitude and proficient using data analysis
• Exceptional communication, account management, and presentation skills with demonstrated ability to lead and innovate across teams and organizations
• Experience mentoring and growing other user experience professionals
• Demonstrated experience using strategy to solve complex problems
• Demonstrated track record of collaborating effectively with user experience designers and technology partners
• Demonstrated strategic leadership experience
• Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement
• Advanced skill with design tools, such as Sketch, Keynote, Adobe CS, etc.
• Bachelor's degree or equivalent experience in design or related field

Desired Previous Job Experience/Education:

• 5+ years of experience in B2B or B2C environments
• 5+ years of experience implementing loyalty, personalization and ecommerce strategies
• Professional portfolio of web or app user experience design
• Experience on large scale projects with demonstrated ability to work across teams, gather and incorporate feedback from line of business, product management, development, and executive stakeholders.
• Previous experience to define, develop and document UX design and interaction requirements
• Strong understanding of analytics, target measurement and online/offline channel engagement attribution models

 

Education Level: Bachelor's Desired
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Digital/e-Commerce || Employee || Exempt || Full-Time || None