Office Assistant / Customer Service - Full-time / Part-time

Office assistant needed near Farmingdale, NY!

Temp to hire position

Pay rate: $16.00 per hour

Responsibilities:

• Individual must be able to follow defined procedures within tight deadlines according to state regulations and client specifications.
• Orders required documents from vendors and clients and drafts the required letters/documents with correct personal data.
• Drafts required documents accurately and timely such as letters, affidavits and required pleadings.
• Checks the status of the file, updates the client with filed information and escalates to supervisor if needed.
• Tracks, receives, reviews all documents and provides a summary in a timely and accurate manner.
• Reviews notes and messages to verify all outstanding issues are resolved, escalates outstanding issues as appropriate.
• Timely and thoroughly update database with notes and documents each time case is worked, ensuring adequate documentation for billing and subsequent review.
• Updates database and client web systems with case information within specified timelines
• Performs other duties as assigned by management
• Follow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values
• Provide backup support to other team members

Requirements:

• High School diploma or equivalent required, Associate's degree preferred.
• Experience in the mortgage and legal industry
• 2+ years of customer service experience
• 1+ years of general office experience
• Ability to perform computer functions and to operate basic office equipment.
• Ability to work quickly, accurately and with attention to detail in a high-volume environment.
• Must be available for overtime when required.
• Should demonstrate good listening skills and the ability to work well with internal and external customers.
• Must use good judgment, and be courteous and tactful in communications with others.
• Must be a team player and willing to offer assistance to others where and when needed.