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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Kalamazoo, MI
Kalamazoo, Michigan

About this job

Job Description

Description: This position contributes to Y'OPA Frozen Yogurt's success by providing legendary customer service to all customers. This job creates the Y'OPA Experience for our customers by providing customers with prompt service, quality desserts and beverages, and maintaining a clean and comfortable store environment. Models and acts in accordance with Y'OPA Frozen Yogurt's standard of excellence.

Basic Qualifications

· Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

· Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

· Meet store operating policies and standards, including providing quality desserts and beverages, cash handling and store safety and security, with or without reasonable accommodation

· Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

· Comply with a dress code

· Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

· Ability to learn quickly

· Ability to understand and carry out oral and written instructions and request clarification when needed

· Strong interpersonal skills

· Ability to work as part of a team

· Ability to build relationships

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

· Acts with integrity, honesty and knowledge that promote the culture, values and mission of Y'OPA Frozen Yogurt.

· Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

· Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary during each shift.

· Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

· Contributes to positive team environment by recognizing alarms or changes in team member morale and performance and communicating them to the store manager.

· Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

· Follows Y'OPA Frozen Yogurt's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all team members during each shift.

· Maintains a clean and organized workspace so that team members can locate resources and product as needed.

· Provides quality desserts and beverages consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

· Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

· Maintains regular and punctual attendance

Y'OPA Frozen Yogurt is the area's best self-serve dessert shop. We specialize in frozen yogurt, custard, gelato, sorbet, Italian ice, gelati and more!