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in Hollywood, FL
Retail Store Manager
Hours | Full-time, Part-time |
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Location | Hollywood, FL Hollywood, Florida |
About this job
Job Description
JOB PURPOSE:
The Retail Sales Manager is responsible for providing leadership and training to the in-store associates at their location; ensuring that customer service and sales goals are understood and met. This role will be responsible for executing personal sales goals and driving the overall sales of the store. The SM will ensure operational tasks are completed in store and maintain a welcoming presence to their location. This role will serve as the first point of contact and owner of knowledge and decision-making for their assigned location. As a manager, you will also participate or lead in interviewing, outbound activities, company projects, meetings, and new hiring training.
ESSENTIAL FUNCTIONS OF THE POSITION:
Greet incoming customers; establishing the customer experience culture with associates
Meet and exceed personal performance objectives and overall sales goals
Provide solutions and suggestions to customers’ based on their needs
Participate and manage regular outbound activities with store associates
Coach, develop, and motivate your sales team on personal and professional goals
Complete regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory, tag changing, store layout changes
Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork
Remain updated on training and new information from company and Sprint partners; attending all meetings
Lead and facilitate store team meetings
Participate in recruitment efforts to ensure complete staffing; complete new hires onboarding procedures
Complete store opening and closing duties
Maintain high customer service scores
Complete diagnostic services and next step instructions for customers
Serve as the communications lead for assigned location
Additional tasks as assigned
QUALIFICATIONS:
High school diploma or equivalent. 2 year degree preferred
Previous retail sales management experience; minimum 1 year preferred
Reliable transportation to accommodate immediate or advance notice of presence
Flexible schedule of availability to support traditional retail hours that include days, evenings, weekends, and holidays
Strong communication skills with the ability to read and write the English language
Basic mathematical skills; ability to use a calculator
Ability to use and operate basic functions of a computer, including Microsoft Office
Excellent organizational and problem solving skills
Ability to multi-task in a fast-paced environment