Team Leader - Collections Call Center

The primary function of this position is to provide daily direction for the collection staff, monitor daily revenue production, and initiate procedures to increase revenue. This position also assists the Sr. Manager in the daily tasks of running the call center.

Responsibilities:

·         Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.

·         Performing Collector file reviews and implementation of corrective action plans.

·         Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.

·         Monitoring, evaluating and adhering to the collector work flow as determined by the responsible manager.

·         Perform talk-offs assist team members as needed.

·         Other duties as assigned.

Key Result Areas:

·         Meet Quality Assurance Objectives

·         Achieving and maintaining top quartile performance amongst competition

·         Achieve assigned client/group MR 80% of the Year

Qualifications:

·         Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws.

·         The ideal candidate must possess excellent written and verbal communication skills. Must possess strong negotiation, leadership and supervisory skills.

·         Requires a high degree of confidentiality.

·         Must possess excellent computer skills: Microsoft Word and Excel.