Entry Level Order Management Associate - Full-time / Part-time

Job Summary:  The Order Management Associate is responsible for the daily entry and processing of sales orders.

Essential Functions:                                  

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Essential duties and responsibilities may include, but are not limited to, the following:

• Same day data entry of customer purchase orders into the system. Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies
• Support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions
• Expedite requests as necessary
• Obtain 100% accuracy entering customer Purchase Orders. Ensure all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirements.
• Actively work to streamline Purchase Order entry with focus on creating consistency among customer
• Meet established productivity rates
• All other duties as assigned by supervisor

Skills/Experience Required

• At least 3 years of experience in a fast paced order entry environment
• Minimum level of education is a High School diploma or equivalent
• A background in supporting manufacturing processes is a plus
• Ability to interpret complex business documents including customer purchase orders
• Ability to professionally communicate with customers both verbally and in writing
• Proficient typing skills with high level of accuracy
• Proficient use of personal computer, fax machine, and other supporting business equipment is a must
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint)
• High degree of time management and organization required
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude
• Must be customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations
• Must be able to work in a team environment, anticipate needs, and exceed customer expectations
• Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential
• Demonstrate a positive approach towards team building/support is essential
• Must enjoy a fast-paced and demanding environment

Physical Demands and Work Environment:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.  While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands.

Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must possess our Core Values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity

*This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.  Sign-Zone retains the discretion to add duties or change the duties of this position at any time.