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in Buena Park, CA

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Hours Part-time, Full-time
Location Buena Park, CA 90620
Buena Park, California

About this job

Overview

Do you have what it takes to build world class training programs that focus on guest service and associate development at all levels? Then this is the job for you. This position is responsible for writing and establishing high quality training and development programs at all levels throughout the amusement park.  This includes development and presentation of new hire orientations, guest service training, division and department, and leadership training.

 

Qualifications
  • Bachelor’s degree in Organizational Development, Communication, Education, Psychology or related field.  
  • Requires 7 to 10 years of current and progressively responsible experience, preferably in a customer service industry, including a minimum of 5 years in a management role.
  • Related training certifications, active professional memberships, and in-depth experience with the design and delivery of learning programs for technical and soft skills is required.  
  • Organizational development expertise, well rounded knowledge of learning applications and authoring tools is also needed.
  • Strong communication, facilitation, and presentation skills.  
  • Proven relationship management, diplomacy, and consultative abilities.  
  • Strong problem solving, critical thinking and analytical skills.  
  • Effective project management and privatization skills with ability to meet deadlines.  
  • Proficiency in Microsoft Office (Outlook. Word, PowerPoint, Excel)
Responsibilities

Position Responsible for

 

  • Develop our associates at all levels of their career.
  • Analyzes training needs to develop new training programs or modify and improve existing programs.
  • Evaluates instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Plans, develops, and provides training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Prepares annual training budget for department or organization.
  • Partner with divisional leadership and conducts surveys to identify training needs based on feedback from various sources, changes to processes, and other
  • factors including guest service goals...
  • Develops and organizes training manuals, materials, multimedia visual aids, and other educational materials.
  • Develops testing and evaluation procedures to measure effectiveness of training programs..
  • Trains instructors and supervisors in techniques and skills for training and dealing with employees.
  • Oversees orientation sessions and ensures on-the-job training is taking place for all new hires. 
  • Conducts or arranges for ongoing technical training and personal development classes for staff members. 
  • Reviews and evaluates training programs for compliance with government standards.