Specialist 1, Sales Operations

Business Unit:

Job Summary:

Responsible for administering sales reports and client activity for

Product Sales Support Team. Provides analytical and statistical support

and prepares standard sales forecasts, budgets, projections, and other

reports.

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how

you do your job

• Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

• Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

• Win as a team-make big things happen by working together and being

open to new ideas

• Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

• Maintains current information on Comcast products, services,

equipment, and marketing promotions.

• Conducts clerical research which requires an understanding of

departmental programs, policie, and procedures.

• Researches, processes, and manages customer escalations.
• Responds to and resolves basic account calls and/or escalates

non-technical issues for all accounts to the Product Sales Support

Supervisor.

• Provides timely feedback to the appropriate Sale Representative to

ensure account satisfaction.

• Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Job Specification:

• Bachelors Degree or Equivalent
• Marketing
• • Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer