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in Greenacres, FL
Customer Service Rep - Retail/ Healthcare
Hours | Part-time, Full-time |
---|---|
Location | 6782, Forest Hill Boulevard Greenacres, Florida |
About this job
Who we are:
Atlantic Healthcare Products & Medical Supply - The Hardware Store for the Human Body ®.
What we do:
Our business is centered around exceeding our customers' expectations while fulfilling their healthcare and medical equipment needs. Our product categories range from walkers, wheelchairs, mobility scooters, power wheelchairs, Bathroom Safety products, orthopedic braces and supports, Compression Stockings, ADLs, lift chairs, pool & vehicle lifts, ramps, and much more.
Who are we looking for:
We are seeking a career minded, outgoing personality with positive energy who has initiative, drive and dedication. Someone who is willing to learn and grow in a fast paced environment. We are willing to train, but you need to be willing to learn and to grasp new concepts easily. Anyone who is transient, lazy, afraid to get their hands dirty, or who does not read this job posting entirely - need not apply.
Job Title: Customer Service Rep
Minimum Qualifications
- Education: High School, GED or Equivalent; technical medical education a plus
- Experience: 1 year Customer Service and customer service with a DME company is a definite plus
Minimum Key Skills:
- Stable work history
- Customer service oriented
- Detail Oriented
- Computer & Smart Phone Literate
- background record check
- Ability to quickly learn established procedures.
- Proven record of strong personal relationship development
- Problem analysis and problem solving
- Ambition and passion
- Industry experience & Bilingual is not required but is a plus
Position Responsibilities
- Responsible for entering new referrals and updates to all existing patient information including demographics, insurance and benefit information
- Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans.
- Securing patient authorization for from the payers.
- Answer telephones promptly and courteously.
- Responding to emails and voicemails promptly.
- Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill.
- Responsible for accurate ICD9 coding, HCPCs, and medical terminology.
- Assist patients by troubleshooting Atlantic Healthcare Products equipment over the telephone.
- Understand and basic use of office equipment, i.e., fax utilities, scan capabilities, etc.
Specific Required Skills
- Customer Service Skills with a ‘smiling’ attitude
- Computer skills appropriate to position
- Ability to work in a team environment
- Administrative and clerical skills
- Ability to work independently
- Medical terminology use and understanding
- Good verbal and written communication skills with demonstrated to articulate well
- Strong organization and multi-tasking skills
- Can easily grasp new concepts and eagerly learns new techniques
For expidited consideration, please complete the application here: https://atlantichp.bamboohr.com/jobs/view.php?id=24