CAR WASH MANAGER 7004 - Full-time / Part-time

PRIMARY PURPOSE OF POSITION:
This position is responsible for the management of and ultimate responsibility for ensuring Customer Service is Priority #1 by developing and maintaining a team of people who provide inside and outside wash services to guests in a safe, right, fast and friendly environment for GATE Express Wash Operations. 

ESSENTIAL FUNCTIONS:
•	Provides customer service that exceeds expectations
•	Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – Customer Loyalty Program
•	Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently
	- Ensure all vehicles in the detail center are checked for quality
	- Interact with guests everyday
	- Handle guest inquiries, complaints and compliments
	- Ensure that attendants smile and give a “Thumbs Up” to every guest when 	  		 delivering guide-on instructions
	- Increase the speed and convenience of the whole wash experience for the guest
•	Decrease errors in vehicle cleaning and damage claims
	- Conduct safety checks of every vehicle entering the wash to either prevent entry 			 or warn guests of potential risks
•	Implements company policies, procedures, and objectives
•	Provides leadership and direction to employees to maximize profits and sales and to control expenses
•	Maintain budgeted standards for chemicals, utilities, equipment repair and replacement
	- Monitor and control labor percentage by hour
	- Monitor and control chemical output Daily (marking barrels) and troubleshooting 			(rate of flow)
•	Provides leadership and direction to ensure we exceed customer expectations in service, cleanliness and equipment knowledge and repair

•	Conducts employee disciplinary action through documentation in the employee’s performance evaluation and terminations in accordance with company policy with guidance from supervisor and/or Human Resources.  Promotes company-wide open door policy with a positive attitude toward the company and its policies
•	Maximizes profits and sales by:
	- Implementing all Express Wash programs maintaining proper procedure levels
	- Controlling Express Wash shortage and other operating expenses
•	Supervises, manages, recruits, selects, trains, evaluates, schedules and fills any work shift voids resulting from the absence of scheduled employees
•	Encourages/builds “Team” perspective by participating in Express Wash functions, promotions of company-wide-open-door policy and positive attitude towards the company and its policies
•	Communicated details of all programs to Express Wash employees
•	Places chemical and part orders
•	Promotes effective vendor relationships
•	Makes all bank deposits, completes all required paperwork, reviews and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office
•	Conduct inspections of equipment; daily and evening walk through of equipment
•	Decrease difficulties with equipment
•	Increase the number of tasks every team member can perform
•	Maintain daily/weekly/monthly equipment inspection logs
•	Maintains Express Wash surveillance system to include reporting of improper angle and operation of all monitors, operation of recording unit
•	Executes robbery prevention procedures according to company policy
•	Have the ability to manage multi Express Wash locations
•	Promotes a safe working environment for employees and customers.  Wearing non-slip shoes, and safety glasses
•	Performs additional duties that may be required by supervisor or the company as a result of the location, nature or size of the Express Wash circumstances

ORGANIZATIONAL REQUIREMENTS:
•	Review all equipment updates and follow the manufacturer’s maintenance schedule
•	Continue to improve knowledge of equipment and wash systems
•	Ensure that all daily paperwork is completed accurately and submitted on time
•	Attend and excel at ALL training programs, internal and external, required by the company
•	Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash

KNOWLEDGE & SKILL REQUIREMENTS:
•	Must be able to perform all tasks and functions of a Sales Associate, Team Leader and/or Assistant Manager
•	Must be able to start work at 7am, and have ability to work varied hours/days to oversee Express Wash operations.
•	Must be able to work a minimum of five and a half days per week
•	Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division
•	Must be able to operate a personal computer
•	Must have a valid driver’s license
•	Must have a successful completion of a drug test and criminal background check

SUPERVISION OF PERSONNEL:
Assistant Managers, Team Leaders and Sales Associates

PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
	Activities:	Walking/Standing – 95% 	Sitting – 5%
	Lifting:	Must be able to lift 50 lbs.
Vision:	Working on computer screen, ability to find equipment and Diagnostic problems
Mental Demands:	Problem solve, analyze, and interpret and meet deadlines
Environment:	Outside work / exposure to both hot and cold