On-Call Weekend Service Coordinator - Part-time

Objective:

The Weekend Service Coordinator is expected to perform a variety of on-call duties. This position works closely with other Service Coordinators scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:                                                                               

• Reflect the core values of Home Instead Senior Care franchise.
• Collaborate and communicate with other Service Coordinators.
• Answer incoming calls in a friendly, professional, responsive and knowledgeable manner. 
• Fill all Client shifts as needed. 
• Communicate changes in Client Shifts to Client(s) and CAREGiver(s). 
• Contact backup person when questions arise about clients or CAREGivers that require input.
• Fill in on assignments that come open until a replacement CAREGiver is found.
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. 
• Create a log of the activities of your shift and communicate to the Service Coordinator.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead Senior Care standards are met and upheld
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have knowledge of the senior care industry.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, monthly and yearly work.
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Must present a professional appearance and demeanor.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Word and Excel.

Each Home Instead franchise is independently owned and operated.