Administrative Assistant Martinsburg Full Time

Administrative Assistant Job Description

HIWV, LLC d/b/a Home Instead Senior Care

Objective:

The Administrative Assistant is expected to perform a variety of clerical and administrative duties to support office staff members, clients, and CAREGivers in order to provide the highest quality service to CAREGivers and clients.

Primary Responsibilities:

• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a timely, friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Meets clerical needs of the office (i.e. mail, making copies, filing, faxing, ordering/stocking office supplies)
• Maintains office equipment & utilities (i.e. copiers, fax machine, ID badge machine, electric, phones, internet, etc.) by becoming knowledgeable of equipment and vendor services
• Field CARE Giver inquiries over the phone in a knowledgeable manner and schedule return calls
• Field client inquires over the phone in a knowledgeable manner & schedule return calls &/or assessment visits
• Enter and maintain accurate client and CARE Giver records in the operating system & in Excel
• Gathers information and photos to create monthly newsletter
• If the rare need arises, fill-in for CARE givers with in-home senior clients

Home Instead Expectations:

• Reflect the core values & standards of HIWV, VA d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Must have knowledge of the senior care industry
• Maintain regular attendance at the office
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone in a patient and congenial manner
• Demonstrate open and effective written and verbal communication with owner, colleagues and CAREGivers including thorough & effective listening skills
• Must have the ability to organize, prioritize, work independently, maintain confidentiality of information and meet deadlines
• Must be able to manage multiple tasks and interruptions
• Must present a professional appearance and demeanor
• Must have & able to demonstrate computer skills and be proficient in Word and Excel

Critical Numbers:

• 100% of calls answered by 2nd ring
• 100% of calls on hold 30 seconds or less
• 100% of guests (clients, CARE Givers, vendor representatives, etc.) are received immediately with a warm welcome.

Qualifications Education /Experience Requirements 

• High school graduation or the equivalent
• Have a valid driver's license and current auto insurance
• Minimum 2 years of experience in busy office setting

Benefits: 

• Paid Time Off
• Health Insurance Plan
• Aflac Option
• Currently looking for HOURS: Mon-Fri 9am-5pm
• Inquire about other benefits
• Full time

 

Each Home Instead franchise is independently owned and operated.