Customer Service Representative / CSR / Order Entry

The primary role of this position is to support customers via telephone, online chat and email with order entry, and pre-sale specifications. Must ensure the customer's needs are met timely and accurately to satisfy and retain customers which ultimately leads to increased opportunistic sales and sales leads. The CSR associate must also help exceed the customers' expectations by relaying information from associates and customers to the company so the company can continue to improve its sales through Voice of Customer (VOC).

Provide prompt, accurate answer to order/tracking questions and process order entry requests from customers through telephone, online and email

Enters customer orders into the company's order entry database

Checks and releases various order holds as assigned for the position

Assists with requests on pricing, shipping, product availability, terms and conditions and item information

Act as liaison / customer advocate interfacing with other departments

Ensure long term customer relationships by utilizing professional customer service skills

Develop understanding of company Lab instrumentation and applications

Identify sales opportunities, and understand the industries, vertical markets, and products and offer suggestions for complementary items to the customers

Identify and enter sales leads

Have a good understanding of company commercial policies

Knowledge of company customers, markets, and distribution channels

Complete Customer Support certifications

Additional tasks and projects as assigned

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.