Lift Operations Lead - Northstar California Resort - Winter Seasonal - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

One of the finest year-round mountain resorts in North America, Northstar California is host to a base area village featuring unique shops and restaurants, a conference center, 9,000 square foot outdoor skating rink, on-site lodging, special events and more! A winter sport enthusiast's paradise, Northstar offers 97 ski trails spread across 3,170 acres, award-winning terrain parks and snow sports including alpine and Telemark skiing, snowboarding, cross-country skiing, snowshoeing and tubing. Summer activities include mountain biking, golfing, scenic lift rides for sightseeing and hiking, and fly-fishing!

 The Lift Operator Lead is responsible for supervising lift operators and assisting guests with getting on and off of aerial and surface lifts, operation of lifts; including inspection and testing before opening. The Lift Operator Lead works under the direction of the Lift Operations Team Lead and Managers.

Responsibilities include (but are not limited to): 

• The Lift Lead is responsible for continually remaining vigilant to the needs of the equipment, the department, and the guests and react to those needs in the safest manner while maintaining friendly, helpful, and quality service. 
• Follow the "guest service" guidelines and make guest service a top priority.
• Applicants should be prepared to learn, understand and follow the procedures, standards and techniques spelled out in the Lift Operations Training Program and other required training sessions. 
• Train, inspect, and lead the operation of assigned lift in accordance with ANSI, departmental procedures and written or verbal instruction.
• May assist team leads and assume his/her duties in their absence.
• Regularly outside and exposed to moving mechanical parts and extreme weather conditions.
• Operation of assigned lift in accordance with departmental procedures and policies.
• Greets every guest as they enter line queues and assists guests while loading lift.
• Provide Direction and assist with shoveling and raking snow and ice on a regular basis to maintain area.
• Group appropriate number of guests to load chair in an efficient and effective manner.
• Creating the maze and safe-loading/unloading areas, using appropriate tools.
• Resolving guest conflict using resort policies and procedures.
• Completes daily lift logs, opening and closing procedures.
• Emptying trash containers; maintain accuracy on information given to guests, and quality of ramps and mazes.
• Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
• Travels over the snow on either skis or snowboard to and from work assignments following all resort policies and procedures regarding designated trails.
• Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort, safety of guests and employees; participating in safety meetings, accepting diverse assignments, maintain a positive and friendly attitude and in all internal and external interactions.
• Must comply with the uniform, appearance, and attendance standards.
•  Maintain a positive and friendly attitude with internal and external interactions.
• Flexible working hours. 

Requirements:

• Genuinely positive, can converse with ease.

• One to three months related experience.

Have fun.  Serve Others.  Do Right.  Drive Values.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 147306