Ticket and Pass Sales Agent - Winter Seasonal - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Pass and Ticket Sales Agent – Full Time

Responsibilities include (but are not limited to):

• This position will work in the Season Pass Offices at Keystone Resort
• Deliver outstanding guest service
• Understand products offered and pair guests with best product fit
• Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
• Accurately and efficiently process lift, capture guest data, provide access products while engaging the guests. 
• Make suitable recommendations on products to meet the guests’ needs and the business objectives.
• Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external.
• Creating a fun and professional work experience while communicating in a courteous and respectful manner.
• Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions.
• Perform daily sales and closing and be held responsible for your end of day point of sale audit.
• Work on a computer with a high degree of accuracy and efficient speed.
• Must be able to interact with guest and work on a computer at the same time.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings and development courses.
• Willing to cross-train and work in all areas/locations of PSS.
• Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail.
• Perform other duties as appropriate.

Qualifications:

• High school diploma or equivalent - required.
• Proficient on Microsoft applications and/or POS software - required.
• Ability to communicate fluently and effectively in English - required.
• Typing skills with an emphasis on data collection - required.
• Ability to answer questions and speak intelligently about all resort products - required.
• Fun, outgoing personality traits - required.
• Take timeliness and deliverable tasks seriously - required.
• Must be able to work alone or with a team - required.
• Ability to develop a quick rapport with clients - required.
• Ability to stay calm in busy and stressful situations - required.
• Prior experience with (resort) POS software - preferred.
• Experienced and/or conversational in a foreign language - preferred.
• Previous guest service experience - preferred.
• Cash handling experience - preferred.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143051