Guest Service Agent, Resort Ticket & Pass Office - FT & PT - Winter Seasonal - Park City Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

This is a fun, dynamic and flexible opportunity to work with an amazing team of guest service professionals at the base of the largest ski resort in America!

What’s in for you?

• Competitive Pay
• EPIC ski pass
• Four Resort Exchange Ski Pass
• Meal Discounts
• Retail Discounts
• Fun work environment
• Flexible scheduling
• Technical training
• Opportunities for advancement and career growth

Service Agents are a part of the Product Sales & Services (PSS) Department and are responsible for selling tickets and season passes at various ticket office locations. Agents deliver outstanding customer service and provide quality information about all Park City/Vail products and services to our guests.

Responsibilities Include (but are not limited to):

• Provide EXCEPTIONAL guest service
• Accurately and efficiently process lift access products, activity products, and/or ski school products while capturing guest data.
• Make suitable product recommendations to meet guest needs and business objectives.
• Handle high volumes of customer interaction while delivering exceptional service; internal & external.
• Assist and follow through with resolution of guest complaints, concerns and suggestions.
• Perform daily sales and closing procedures and be held responsible for your end of day point of sale audit.
• Multi-task - interact with guests and perform computer sales functions at the same time.
• Create a fun and professional work environment.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings as required.
• Be willing to cross-train and work in all areas/locations of PSS as required.
• Take initiative to perform “out of the box” duties/actions for internal and external guests.
• Perform other duties as appropriate.

Qualifications

• Passionate about guest service and the hospitality/ski industry.
• Comfortable requesting guest information during every transaction.
• Willing and able to work the entire season (November 2016 – April 2017).
• Flexibility regarding work schedules and able to commit to working most weekends and holidays, including Thanksgiving, Christmas, and Presidents’ weeks.  
• Punctual and can start work at 7:30am each morning.
• Possesses exceptional guest relations and communication skills.
• Has an enthusiastic and outgoing personality.
• Proficient on Microsoft applications and/or POS software.
• Able to communicate fluently and effectively in English.
• Able to retain a high volume of information to answer questions about all resort products.
• Quick to learn and adjust to product and pricing changes.
• Possesses strong organizational and teamwork skills.
• Able to develop a quick rapport with internal and external guests.
• Able to stay calm and perform well in busy and stressful situations.
• At least 16 years of age.

Preferred Skills:

• Previous customer service experience.
• Conversational in a second language – Spanish preferred.
• Cash handling experience.
• Above average typing skills.
• Prior experience with Vail POS software.
• High school diploma or equivalent

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 146073