On Call Coordinator - Part-time

Are You a Self-Starter who Enjoys Working Independently?     

Home Instead Senior Care® is looking for a steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. The world's trusted source of non-medical services and home care for seniors is seeking an organized and outgoing person to be our On Call Coordinator.  

Our On Call Coordinator role is the primary contact for our office after hours and on weekends.  The On Call Coordinator primarily works from home but is required to come to the office for trainings and events.  Interaction with our care providers requires exceptional communication and organizational skills.  Candidate needs to enjoy working in a fast paced team oriented environment.  Scheduling/staffing experience preferred.  Must be able to come into the office for training.

Primary Responsibilities:

• Reflect the core values of (RSGR LLC), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all Client shifts following designated office scheduling processes.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player.
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead Senior Care standards are met and upheld

 

 

Secondary Responsibilities:

• Participate in quarterly CAREGiver meetings
• Perform care consultations as required
• Perform any and all other functions deemed necessary

 

 

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

 

 

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by (RSGR LLC), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must be able to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• must be able to perform duties in a professional office setting

Home Instead Senior Care

Each Home Instead Senior Care® franchise office is independently owned and

           

Each Home Instead franchise is independently owned and operated.