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Call Center Team Lead
| Hours | Part-time, Full-time |
|---|---|
| Location | Baltimore, Maryland 21202 Baltimore, Maryland |
About this job
Aerotek has a client looking for a call center team lead. This person will be overseeing a team of 5 to 10 customer service representatives.
Candidates will be responsible for:
- Answering inbound phone calls from clients.
- Performing data entry, working on the computer
- Using various computer systems, navigating through the computer
- Making outbound calls to follow up with clients ensuring customer satisfaction
- Learning the client's products and services to effectively communicate with internal and external employees and clients
- Documenting all account information, reviewing accounts, service plans, etc
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.