SERVER - SMOKE & RYE (part time)

JOB SUMMARY:

Provides exceptional service to the guests of Smoke & Rye Restaurant with an upbeat professional and positive attitude. Maintain high levels of guest satisfaction by building relationships, establishing a genuine connection with the guest and enhance their dining experience while suggestively selling Smoke & Rye offerings.

QUALIFICATIONS:

Smiling, fun, energetic, along with an upbeat and positive attitude. High school diploma or equivalent required. Must be at least 19 years of age, able to obtain an Indiana State Liquor License. Team member must have a passion for the customer service industry. One year of previous restaurant experience as a server or hostess at an upscale, fast paced, high volume restaurant or bar. Must have minimum required knowledge of beer, wine, spirits, food, restaurant and bar terminology. Experience on Point of Sale ordering system preferred. Must have ability to educate and sell guests on menu offerings. Great interpersonal skills, and team player are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests with a genuine smile and tone. Displaying company standard "Spot light" behavior.
• Able to familiarize oneself with daily Horseshoe Property guest related information or the ability to locate proper answers for guest questions and needs.
• Ensures offerings ordered are correct, appetizing, delivered and presented timely in line with service standards as outlined in training material.
• Provides "touch-backs" in line with service standards and timeline expiations to ensure guest satisfaction.
• Keeps beverage glass full throughout the meal.
• Must be able to learn and retain beer, wine, spirits and food knowledge in a group setting. This training will include extensive bourbon and taste paring knowledge and skill building. This is an essential part of our service at Smoke & Rye and each candidate must demonstrate the willingness to apply this training to the daily job.
• Work a tableside action station and/or tableside presentation of food and beverage using culinary techniques.
• Must be able to describe and have in depth knowledge of each menu item, from ingredients, allergens, and preparation method to answer any questions from guest as well as make suggestions during the menu tour phase of service.

• Must learn and understand all dishes served and be proficient in describing each component of each dish to guests

• Must perform to sequence of service standards at all times with every dining experience

• Must utilize all training, salesmanship, and service methods as intended and to the standards at all times

• Will be required to provide seamless service to all guests whether they are seated in dining room, private dining room, patio, bar, or lounge areas

• Will be required to work private dining room events, including, but not limited to, tasting/pairing dinners, special events, and private parties

• Owns any breakdown in service using empathy and handles each situation in line with established service standards. Works with room manager or supervisor and kitchen chef to recover so the guest is happy and satisfied.
• Must be able to attend, complete and pass an Indiana State and Property Alcohol Awareness Service Safety course annually.
• Completes pre, running, and post shift side-work requirements.
• Continuously maintains a neat, clean, organized, safe, and comfortable environment for our guests.
• Responsible for maintaining required levels of supplies in the dining room for guest service.
• Adhere to all cash handing proceeds, being able to use basic math to make collect payments and make change for guest and secure all company forms of payment
• Adheres to all internal controls, policies, standards and procedures.
• Understands performance expectations.
• Any and all other job duties as assigned.
• Assist and properly communicate with co-workers.
• May not refuse service based on guest gratuity.

JOB SPECIFICATIONS

Must qualify for, obtain, and maintain an alcohol service permit from the State of Indiana.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to work independently.
• Must be able to stand and walk for prolonged periods of time for 8 or more hours.
• Responds to visual and aural cues.
• Must be fluent and literate in English.
• Must be able to stoop, bend, as well as maneuver through all areas of the dining room and property, floor to floor via stairways (minimum of 20 steps) or escalator.
• Must be able to lift 25 pounds to shoulder height.
• Must be able to lift and carry 50 pounds.
• Must have the manual dexterity to grab, grip, type, pull, hold, tear, sort, twist and reach.
• Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.

• Must be able to work a varied schedule, holidays and weekends.

• Must have a neat, professional appearance with good hygiene.

• Ability to act quickly and exercise good judgment under pressure and/or conflict situations.

• Multi-task in a fast paced environment with time restraints.