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Communications Specialist III RN - Full-time / Part-time
| Hours | Part-time, Full-time |
|---|---|
| Location | Chantilly, Virginia 22033 Chantilly, Virginia |
About this job
About:
Our client company located in Chantilly, VA is seeking to hire a Registered Nurse Clinical Communication Specialist Tier III professional to their growing team.
Job Overview:
1. Responds to inbound and/or outbound inquiries (telephone, fax, email, etc.) from health care professionals and consumers concerning client product(s) as defined by project scope of work.
2. Responds courteously, professionally, and efficiently to callers.
3. Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information.
4. Resolves customer issues through troubleshooting.
5. Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the project and provides callers with the necessary information.
6. Maintains thorough knowledge of the script.
7. Refers non-scripted inquiries appropriately to designated specialist, supervisor, or manager.
8. Documents each call properly, using the call record form in the project software program.
9. Provides appropriate additional information/resources to callers upon request. Completes appropriate documentation for the order fulfillment.
10. Recognizes and handles adverse event reports as outlined in the project standard operating procedures.
11. Recognizes and handles complaint reports as outlined in the project standard operating procedures.
12. Assists supervisor/manager by participating in assigned research and training development.
13. Completes all appropriate training, including New Hire Orientation, In-Service, and client provided training.
14. Attends staff meetings.
15. Refers all client inquiries to the Supervisor/Manager.
16. Carries out special duties as assigned by the Supervisor/Manager.
Qualifications:
- Active RN License
- Microsoft Office skills
- Computer literacy
- Strong telephone etiquette
- 1+ years of experience as an RN
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
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