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About this job

Help Desk Associate
Portland, OR 97202
$13.00 / hour
Contract to hire opportunity
7 day a week call center with various shifts available.
Summary:
Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.
Essential Functions:
. Provide technical support via phones and/or other media, as required.
. Complete and document all calls in the form of service tickets through resolution.
. Escalate and monitor tickets through IS&S support layers to issue resolution.
. Dispatch vendors or division contacts as required for on-site repairs.
. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
. Communicate technical analysis and resolution through written documentation within knowledge base.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Education/Skillset Requirements:
. High School diploma or GED.
. At least 1 year in a technical role.
. Strong customer service skills.
. Strong written and oral communication skills.