Ocean Import Specialist - Full-time / Part-time

Ocean Import Agent

Salary: contingent upon experience

Responsibilities will include but are not limited to:

• Planning, production and carrying out solutions for Import department
• Receive, review and process import documentation from overseas agents/customers
• Update shipment status, issue arrival notice and obtain entry documents for customs entries
• Communicate with customs brokers to confirm customs release status
• Arrange freight release with carriers/co-load agents, confirm cargo availability
• Respond to customer requests for shipment status by emails, phone calls in a timely manner, referring customer to supervisor/manager when questions are beyond scope of responsibility
• Follow up bookings received from overseas agents/customers, open import files and file ISF
• Adhere to all domestic and international shipping regulations
• Advise supervisor/manager of any transaction problems and irregularities
• Perform any other related tasks as required or assigned by supervisor/manager
• Adhere to rates and or master rate sheets to ensure proper rates are applied for invoicing
• Invoicing of COD shipments
• Collaborate with other departments and other offices as necessary to meet customer requirements
• Take incoming phone calls and respond to issues quickly and accurately

Requirements:

• At least 2 years’ experience in handling Ocean Import documentation and operations
• Freight Forwarding industry experience required
• Must have strong customer service skills and experience
• Excellent verbal and written communication skills
• Able to handle multiple assignments simultaneously
• Ability to work well independently as well as part of a team
• Strong computer proficiency with MS Office