General Cashier

Job Summary

The General Cashier is responsible for maintaining the monetary funds of the hotel, issuing and receiving all cashiers’ banks, processing all deposits on a daily basis, auditing banks regularly, preparing reliable daily financial information and communicating all omissions and deviations to appropriate management.

Education & Experience

• High School diploma or equivalent and/or at least one year of progressive experience in a hotel or related field preferred.   
• Prior cash handling required.
• Computer knowledge/skills required.

Physical Requirements

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Retrieve and process all deposits in accordance with Wyndham’s Hotel Group standards.
• Maintain adequate supplies of change and provide change to all departments as scheduled.
• Prepare Cash Short/Over Reports on a daily, monthly and yearly basis, and advise management on material variances in accordance with Standard Operating Procedures (SOP’s).
• Issue or redeem cashier banks as needed by the departments with the approval of the Controller.
• Audit cashier banks as required by Wyndham’s standards. Maintain all documentation.
• Process petty cash receipts and reimbursements on a regular basis and inform management of any deviations to policy.
• Maintain a complete record of all funds transferred to and from the bank.
• Ensure adequate controls on the General Cashier’s fund in accordance with hotel standards.
• Maintain all cashier contracts.
• Process “duebacks” on a timely basis.
• Ensure that all cashier’s operating equipment is in good condition and working order (cash drawers, cashier vaults, credit card equipment, etc.), if applicable.
• Maintain adequate inventory of cashier supplies, including deposit envelopes, credit card vouchers, and other printed materials.
• Maintain and ensure the security of the safe, its combination, and all cashier vaults. Immediately notify management of any security breaches. Immediately request a change of the safe combination in any event of entry other than the General Cashier.
• Keep management informed of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Prepare copy and distribute reports as necessary.