Billing and Subscription Team Manager

Are you looking to expand your career in customer service? Do you want the opportunity to lead a team to deliver exceptional customer service? Have you got an interest in IT? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring team leader who will help manage our support colleagues to solve billing and account subscription requests. 

As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support representatives.  You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, support teams and senior management.  

Responsibilities 

• Manage team to deliver exceptional customer service across billing and subscription queries 

• Training and coaching team members to support their personal development  

• Act as a primary escalation point for operational issues in the team 

• Supports the team to ensure Tek Experts meets the goals and expectations of our customers  

• Provides accurate and timely communication to all applicable parties on any customer support issue 

• Attends regular operational and business review meetings 

• Monitors specific KPIs to ensure proper delivery of the business 

• Participates in reviewing processes and workflow to diagnose areas for improvement 

• Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required 

• Serves as contact point for customer’s delivery management 

• Handle, monitor, coordinate and manage all escalated cases 

• Proactively proposes improvement plans where gaps are noticed 

Applicant's apply HERE:

https://www.tek-experts.com/job/billing-subscription-customer-service-team-leader/