Overnight Reservations/Communications Agent

Four Seasons Hotel Houston is seeking an Overnight Reservations/Communications Agent with experience providing exceptional service.

Join a diverse and talented team in Downtown Houston!

Located in the heart of Houston, Four Seasons Houston's backyard provides easy access to the best of what the city has to offer while perfectly capturing the energy and culture of Houston. Prideful Texan hospitality from passionate employees set the tone in this intimate gathering place where personalized service creates epic memories for every guest. From the expansive pool area to the buzzy tables of our Italian restaurant, Quattro, and our all-new Bayou & Bottle lobby bar, the Hotel is the only place where you can find gatherings of greatness.

Who We Are:

With 105 hotels in 43 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

We pride ourselves on the commitment to the Golden Rule philosophy, and because of our employee-centric approach, we are honored to have been named by our employees to Fortune's "100 Best Companies to Work For" list for the 20th consecutive year, by which we proceeded to earn the recognition as a "Great Place to Work Legend." We also consistently earn global recognition as an employer of choice, hiring and developing local talent in every location where we operate.

Key Elements of the Job include, but are not limited to:

• The ability to answer phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• The ability to handle reservations made both at the hotel and through other channels with a high degree of accuracy and attention to detail and guest satisfaction.
• The ability to handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and to resolve customer complaints and assist customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.
• The ability to utilize and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
• The ability to accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• The ability to assist IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting spaces.
• The ability to work on Holidays, Weekends, and/or Evenings.

What We Offer:

• Cohesive Team Environment
• Competitive Salary & Wages
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Monthly Metro Discount
• 401k Retirement Plans

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -