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in San Diego, CA

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Hours Full-time, Part-time
Location San Diego, CA
San Diego, California

About this job

Director, Banquets

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Director, Banquets, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

Summary of Responsibilities:

Key Relationships:

Internal: Convention Services, Banquet, Catering and Sales, Kitchen/Stewarding, Housekeeping, and Engineering, and Audio Visual.

External: Hotel guests/visitors and banquet function vendors (i.e., florists), trade show/exposition company set-up personnel.

* Maintain complete knowledge of:

o Banquet and Catering standard operating procedures.

o Excellent communications skills.

o All styles of meeting and banquet room settings and services.

o Correct maintenance and use of equipment.

o All departmental/hotel policies and procedures.

o All safety guidelines.

* Oversee all operations of the Banquet Department.

* Display knowledge of California liquor laws.

* Supervise Banquet Manager, Captains, Head house person, Bartenders and service staff.

* Responsible for Scheduling, Hiring, Payroll and Disciplinary actions.

* Display knowledge of third party liability.

* Maintain all inventories of Banquet equipment and supplies.

* Strong Leadership skills.

* Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery.

* Check to ensure proper set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.

* Responsible for all accounting procedures: accurate posting of Banquet Checks.

* Analyze banquet event orders with the CCS Department daily.

* Over see breakdown of function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.

* Responsible for making a strong client relationship and ensure all relevant information is being communicated to and executed by all hotel operating departments.

* Monitor and control Banquet Budget: labor costs, beverage costs.

* Assist Food and Beverage Director in preparing the annual budget for Banquets.

* Consistently monitor the Banquet Operation to ensure compliance with SOP'S and to ensure optimum level of service, quality and service.

* Work with Human Resources in the Banquet area to retain, motivate, empower, coach and counsel.

* Participate in all special projects, task force and committees.

* Responsible for the development and implementation of training for all colleagues.

* Manage, in conjunction with the executive steward, the inventory of China, Glass and Silver.

* Must attend all internal and external meetings which include Pre-convention, BEO, Food and Beverage and all staff meetings.

* Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.

* Finding creative solutions and proactively solving problems in order to meet a demanding client base

* Creation and implementation of guest preference programs.

* Actively involved on a day-to-day basis with creative buffet dcor and establishing new ideas.

* Work with the Conference Service & Catering Department in order to ensure that revenues and guest satisfaction levels are maximized.

Qualifications:

* Minimum 5 years Banquet Manager Experience in 4 to 5 star Hotel.

* Read, Write and speak English fluently.

* Requires advanced knowledge of principles and practices within hospitality profession.

* Strong interpersonal communication skills.

* Must have professional appearance and attitude.

* Able to work independently.

* Must be a highly organized person with strong planning skills.

* Must exhibit command and presence on the floor

Desirable:

* College degree graduate.

* Knowledge of various service standards and set-ups and standard equipment involved.

* Knowledge of proper chemical handling and cleaning techniques.

Additional Requirements:

* All colleagues must maintain a neat, clean and well-groomed appearance per The Grand Del Mar grooming standards.

Visa Requirements: Must be eligible to work in U.S.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!