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Customer Experience Marketing Specialist - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | McLean, VA 22102 McLean, Virginia |
About this job
Overview
Responsibilities
Qualifications
"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."
- Sunrise Leader
- Sunrise Leader
The main focus of the position will be to assist the Marketing & Communications team with the development and implementation of initiatives to promote Sunrise’s brand and customer experience externally and internally.
Responsibilities
- Support Sunrise’s annual customer experience survey efforts including vendor management, community support and reporting.
- Monitor online reviews engaging with customers for both positive and negative reviews, and tracking resolution with Operations.
- Manage service alerts and customer opportunities identified through customer experience survey, online reviews and media relations.
- Contribute to content development for a variety of channels including blog, social media, public relations and website to promote the brand experience with customers.
- Manage database of Sunrise testimonials, identifying and executing on opportunities to utilize testimonials to promote Sunrise’s brand and customer experience.
- Support a wide range of marketing and communications tasks, such as managing email boxes and photography databases, completing website updates and handling community-specific requests.
- Draft and edit copy for materials including external and internal announcements, newsletters, marketing creative and promotions.
- Help ensure accuracy and quality of marketing content. Proofread copy in all forms.
Qualifications:
- 1-2 years of experience or training in marketing and communications preferred, but willing to make exceptions for the right candidate.
- Bachelor’s degree in Marketing, Communications or related field.
- Excellent interpersonal, oral and written communication skills.
- Willingness to do what it takes to complete projects with a dedication to quality and innovative thinking.
- Resilient, with the ability to work to deadlines and maintain high levels of professionalism while managing multiple demands.
- Ability to work collaboratively with Corporate Marketing & Communications team members to contribute to all team initiatives.
Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol test.
Qualifications
Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.
At Sunrise, you will…
Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.
Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®
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