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in Silver Spring, MD
On Call Supervisor - Full-time / Part-time
•30 days ago
Hours | Part-time, Full-time |
---|---|
Location | 197 - 20910 Silver Spring, Maryland |
About this job
Position: On Call Supervisor
Reports to: Director of Operations
Mission Statement: Enhancing the lives of aging adults and their families.
Primary Responsibilities:
- Establishes strong relationships with external and internal customers to ensure the highest level of customer-service and operational excellence.
- Responds to all phone calls within 20 minutes, including re-staffing client shifts handling
- emergencies with clients and/or caregivers prioritizing responses to calls received and answering any client and/or caregiver questions or concerns.
- Documents all phone calls (including any communication with Back-up Supervisor) with date and time, who called, phone number, issue, action, follow-up, and # of minutes it took to handle phone call.
- Provides accurate, thorough, and timely On Call Reports that are sent by required time each business morning.
- Ensures conformity to company-defined regulations and operating procedures.
- Contacts Backup On Call Supervisor when uncertain about regulations, operating procedures, or questions/concerns.
- Contacts Registered Nurse if there is any question/concern related to a Personal Care client, Plan of Care, or any other medically-related question or concern.
- Other duties as assigned
Weekday Requirements:
- Review Email On Call Report by 5pm each weekday
- Email detailed On Call Report by 8am following the evening on call
Weekend Requirements:
- Review Email On Call Report by 5pm Friday
- Email detailed On Call Report by 8am Monday morning
Each Home Instead franchise is independently owned and operated.
Each Home Instead franchise is independently owned and operated.