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Contact Center Representative
| Hours | Full-time |
|---|---|
| Location | 15901 Frederick Rd Rockville, Maryland |
About this job
Company Overview
We’re a fast-growing credit union worth $1 billion in assets with 12 branches, serving 87,000 members across seven counties in Maryland. We know who we are, who we serve, and where we are going. Our core purpose is serving the education community and we are proud of our values of integrity, competence, commitment and respect. Our vision is to be the premier financial services provider for the education community
About This Career Opportunity
We are currently seeking experienced professionals for Contact Center Representatives at our Rockville, MD office. The Contact Center Representative provides a variety of sales and service functions such as providing information on all Credit Union services by phone, email or mail and effectively cross-selling the products and services that meet the member’s specific needs. The Contact Center Representative responds to questions and/or provides information, processes requests/transactions as appropriate and assists members and potential members in understanding and utilizing Credit Union products and services.
Position Requirements
High school diploma or equivalent (GED), Associate's degree preferred. Minimum of two years financial experience or contact center experience required. Must have experience selling and cross-selling products or services. Six months contact center experience preferred. Ability to communicate effectively verbally and in writing. Functional knowledge of Microsoft Office suite of products. Ability to perform routine mathematical calculations. Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.
Apply
Please visit our Careers Page at to view the job description and submit an application. Educational Systems FCU is an equal opportunity employer.