Healthcare Customer Service Representative - Full-time / Part-time

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
-Analyzes problems and provides information/solutions.
-Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
-Thoroughly documents inquiry outcomes for accurate tracking and analysis.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
-Researches and analyzes data to address operational challenges and customer service issues.
-Provides external and internal customers with requested information.
-Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
-Uses computerized systems for tracking, information gathering and troubleshooting.
-Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
-Seeks, understands and responds to the needs and expectations of internal and external customers.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.