FRONT DESK CLERK - $11.79+ P/HR. - Full-time / Part-time

PAY GRADE:10GRADE RANGE:    $10.00 - $16.00TIER CODE:            1REPORTS TO:Hotel SupervisorSUMMARY:Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES:•Handles all guests interactions in a courteous and friendly manner•Completes guest check-in and check-out procedures to include room assignments and reassignments as needed•Secures payment for accommodations and gives proper change when required•Handles special requests in a manner that ensures guest satisfaction•Makes reservations and handles cancellations•Answers incoming guest phone calls and transfer appropriately•Maintains a clean and orderly working environment including both the front desk area and hotel lobby•Perform training duties as assigned•Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Employee Handbook•Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Employee Handbook•Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same•Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
•	Must be 18 years of age
•	High diploma or GED
•	Excellent written and verbal communication skills
•	Ability to work well with team members, as an individual and with supervisory staff
•	A record of satisfactory performance and reliability in all prior and current employment

Preferred
•	Experience in hospitality industry
•	Prior cash handling experience
•	One year of experience in a customer service related field

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
•	Physically mobile with reasonable accommodations
•	Able to bend, reach, kneel, twist and grip items while working at assigned area
•	Respond to visual and aural cues
•	Must be able to read, write, speak, and understand English
•	Able to maintain a flexible schedule to include various shifts, weekends, and holidays
•	Operate in mentally and physically stressful situations
•	Able to stand and walk for 7-8 hours with breaks
•	Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.