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Hours Part-time, Full-time
Location 433 Harold Bentley Ave
Fairbanks, Alaska

About this job

"Hamptonality Starts with Me!" is what defines us. So what exactly does it mean?


It means we make Hamptonality our own. We bring our own individual strengths and irresistible personalities to work. We find our own ways to deliver on our brand values. It’s a FACT that the world needs more people who are friendly, authentic, caring and thoughtful.


Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. A basic knowledge of computers and good arithmetic skill are preferred.


Responsibilities include but are not limited to: 
•    Greeting and Checking-in Guests at arrival
•    Welcoming back in-house guests when they come through the door
•    Communicate guest requests effectively to other departments
•    Make coffee and bake cookies for guests
•    Maintain the neatness and cleanliness of the front desk and lobby
•    Answer guest questions and respond to guest requests over the phone
•    Make, modify, and cancel guest reservations
•    Balance shift cash, including processing cash transactions from guests and counting a till
•    Handle minor maintenance problems in guest rooms (TV remote battery changes, electronics unplugged, toilets clogged, etc.)
•    Provide guests with places to go and things to see in Fairbanks
•    Restock and tidy the Suite Shop for guest convenience
•    Shuttle guests to and from the airport and the train depot
•    Show your Hamptonality to every guest, every time they see you!