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Hours Full-time, Part-time
Location Indianapolis, IN
Indianapolis, Indiana

About this job

Integrity Staffing Solutions is a national leader in matching talented people to some of the nation’s leading jobs.  We offer a variety of openings across the US in the areas most prestigious organizations.  We offer excellent benefits after only one week of work.  If you do not see the opening you are looking for today, make sure to join our talent community and stay connected to receive job tips and hear about job openings as they open.

 

Bilingual Call Center/Customer Service Representative

Integrity Staffing is seeking bilingual call center/customer service representatives for temp-to-hire positions in Indianapolis, IN. Our client offers a fun working environment in an employee-centered role.

 

Job Location

Indianapolis, IN – Park 100 area

 

Schedule

Monday-Friday 8am-5pm

 

Pay Rate

$13.00/hr

 

Summary

Answers incoming calls, emails and other communications from customers – providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information.

 

Essential Duties & Responsibilities

  • Researches, enters and updates required information using available resources
  • Manages and resolves customer complaints, identifies and escalates priority issues
  • Provides customers with accurate product and service information, follows up when needed
  • Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.
  • Makes outbound calls as assigned

 

Education and/or Experience

  • High School Diploma Required, Degree preferred.
  • Bilingual (English & Spanish)
  • 2 years’ experience in customer service – retail or call center environment
  • Strong computer skills: Outlook, Excel & Word
  • Excellent communication skills, both verbal and written
  • Strong organizational skills
  • Demonstrated success managing sales account relationships
  • Good attention to detail - MUST be able to multi-task
  • Great attitude & ability to thrive in a close team environment

 

 

How to Apply

This position requires the submission of a resume, completion of computer assessments, and interviews with the client. 

To apply for this position, please complete the online application via IntegrityApplication.com and attach your resume. You will then be contacted by a recruiter.

 

The above job description may not include all tasks necessary to complete the job.  The job description is a listing of the most common tasks the associate will be required to perform in that job area. Integrity Staffing Solutions is an Equal Opportunity Employer. Any offer of employment is contingent on successful completion of background and drug screening.

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