The job below is no longer available.

You might also like

in Honolulu, HI

Use left and right arrow keys to navigate
Hours Part-time, Full-time
Location Honolulu, HI 96814
Honolulu, Hawaii

About this job

Job Description
A Customer Care Representative (Japanese Speaking) answers calls from guests who have booked packages or tours scheduled and provides a high-level of customer service in regards to their upcoming vacation. Works closely with other Call Center Teams to process package reservations and schedule tours.  


What will I be doing?

As a Customer Care Representative (Japanese Speaking) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Assists customers via phone or email including, reservation changes, cancellation, or other inquiries
  • Uses company systems to update guest lead information, create package reservations, book tours, charge credit cards and send confirmation letters
  • Provide customer/concierge services to all guests including the sale of tours and activities
  • Provide complete and accurate information to guests on every telephone call or electronic communication. Especially information about the destination, tour presentation, accommodations, premiums and promotions
  • Make confirmation calls prior to guest’s arrival to confirm the details of their upcoming stay
  • Works with resort operations and onsite marketing leaders to assist with guest issues
  • Meet budgeted targets on a monthly basis
  • Handle situations with dissatisfied guests
  • Complies with all reasonable requests put forth by management


Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Demonstrate excellent communication skills and interpersonal skills
  • Detail oriented and able to handle multiple tasks
  • Be able to work in a timely manner, critically think and work in a team environment
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Proficiency in Microsoft Office
  • Fluency in Japanese language (reading, writing and speaking)
  • Ability to read, write and speak in English language
  • High School Diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 3 months of customer service experience
  • Experience working in timeshare or hospitality industry
  • Previous sales experience
  • Previous call center experience
  • Thorough understanding of the island of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island


What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. 

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.