LC-Shift Manager - Full-time / Part-time

POSITION: Shift ManagerREPORTS TO: District Manager and General ManagerJOB SUMMARY: The Shift Manager works productively to fulfill their job requirements and assists the General Manager in supervising team members and achieving restaurant goal of customer satisfaction and profitability.PERFORMANCE RESULTS:1. Serves customers the complete, correct order within service time goals according to the Customer Service Standards, the priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.2. Prepares and ensures consistent, high quality product are served to customers as described in the Little Caesars Team Member Orientation and Training handbook and as shown on the station job helpers.3. Display the proper image and follows Little Caesars policies, procedures and standards of conduct as outlined in the little Caesars Team Member Orientation and Training Handbook.4. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.5. Performs cash management responsibilities and ensures compliance by the Team Members to all safety and security procedures as defined in the Little Caesars Team Member Orientation and Training Handbook.6. Supervises team members by providing direction and feedback and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures, and policies are achieved.7. Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.8. Complete all paperwork neatly and accurately as described by the Operational OJT Guide or as directed by management.9. Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.10. Completes assignments as directed by the General Manager including, but not limited to; weekly and period end paperwork, food ordering and projection, staffing and training, marketing, restaurant image and cleanliness.Nature & ScopeThe Shift Manager receives direction and training from the General Manager, The Career Path training classes, and Little Caesars training materials. During each shift, they motivate, direct and coach Team Members to work proficiently at their assigned stations, and then follow-up to ensure tasks are completed in a timely manner, according to Little Caesars procedures.They ensure the restaurant is prepared to meet the needs of their customer and work diligently to ensure each customer is satisfied with the service and product they receive.They support the General Manager and assist in building sales and patrolling costs by using all cost control and local store marketing tools. They trouble shoot operational problems and find acceptable solutions.Please discuss the job responsibilities with your General Manager. A detailed list of each station’s responsibilities and duties can be found in the “Team Member Orientation and Training Handbook” and the “Operational OJT Guide”. Types of equipment used can be found in “Operational Manual”. Your General Manager will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.This position requires hands on styles of management and physical work such as: lifting, squatting, and standing for long periods of time.Task Analysis:1. To perform the functions listed in this job description, the following tasks will be required:2. The ability to lift and move 55 pounds.3. The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.4. The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.)5. The ability to apply pressure to cut through products and/or clean equipment/utensils.6. The ability to count, separate and weigh all types of food products and inventory items.7. The ability to effectively communicate to customer and co-workers (reading, speaking, hearing, writing, etc.)8. The ability to understand directions, instructions and product specifications.9. The ability to process and complete customer orders.10. The ability to comprehend all training materials and practice standard operating procedures.11. The ability to successfully pass required training programs for certification.12. The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employees work schedules, cash handling results and projected business needs.13. The ability to legally drive an automobile adhering to all state and local traffic laws.14. The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.QualificationsThe Shift Manager/must:1) Have previous experience in restaurant, retail or a position involving customer contact.2) Be at least 18 years of age.3) Possess a high school degree and possess basic math skills.4) Possess excellent verbal communication and interpersonal relations skills.5) Be dependable, hard working and have the ability to work under pressure and in stressful situations.6) Be able to work a standard schedule and be able to perform all the essential functions of the job.7) Posses a valid driver’s license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary to complete daily banking and delivery responsibilities as directed by Manager or Supervisor.8) The U.S. Department of justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.

Qualifications

The Shift Manager/must:

1) Have previous experience in restaurant, retail or a position involving customer contact.

2) Be at least 18 years of age.

3) Possess a high school degree and possess basic math skills.

4) Possess excellent verbal communication and interpersonal relations skills.

5) Be dependable, hard working and have the ability to work under pressure and in stressful situations.

6) Be able to work a standard schedule and be able to perform all the essential functions of the job.

7) Posses a valid driver’s license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary to complete daily banking and delivery responsibilities as directed by Manager or Supervisor.

8) The U.S. Department of justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.