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Technician, IT Services
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
Location: Logan Intl Apt (BOS-TRML)
Additional Locations: None
Requisition ID: 15211
Job Description
The role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.
Duties and Responsibilities
* Resolve and close tickets/work orders supporting end-user desktops and peripherals
* Respond to customer support issues escalated from the Helpdesk
* Contribute to desktop projects (global installs/upgrades) as a project team member
* Remotely diagnose and resolve requests utilizing remote tools
* Troubleshoot and collaborate with other departments to assist with infrastructure related issues
* Document customer interactions in incident management system including asset management
* Recover data from hard disk drives and/or perform data migration
* Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
* Install and configure local and network based printers
* Perform preventative maintenance
* Work various shifts, holidays, on-call and travel as required
* Follow management guidance, adhering to IT policy and procedure
Job Qualifications
* Associates/Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience
* Minimum 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
* Overall knowledge of all Windows based operating systems including Windows 7
* Familiarity with workflow and with ticketing systems
* Knowledge of VPN connectivity and ability to troubleshoot issues
* Excellent customer service skills with ability to interface at all levels of the organization
* Excellent verbal and written communication skills
* Ability to work independently and perform in a collaborative, team based environment
* A+ certification preferred
* MCSE/MCP is a plus
* Previous IT infrastructure experience in Airline/Airport environment is a plus
* Must possess the ability to lift at least 30lbs
* Travel as required
Additional Locations: None
Requisition ID: 15211
Nearest Major Market: Boston
Job Segment: Technician, Network, Computer Science, Information Systems, Telecom, Technology
Additional Locations: None
Requisition ID: 15211
Job Description
The role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.
Duties and Responsibilities
* Resolve and close tickets/work orders supporting end-user desktops and peripherals
* Respond to customer support issues escalated from the Helpdesk
* Contribute to desktop projects (global installs/upgrades) as a project team member
* Remotely diagnose and resolve requests utilizing remote tools
* Troubleshoot and collaborate with other departments to assist with infrastructure related issues
* Document customer interactions in incident management system including asset management
* Recover data from hard disk drives and/or perform data migration
* Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
* Install and configure local and network based printers
* Perform preventative maintenance
* Work various shifts, holidays, on-call and travel as required
* Follow management guidance, adhering to IT policy and procedure
Job Qualifications
* Associates/Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience
* Minimum 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
* Overall knowledge of all Windows based operating systems including Windows 7
* Familiarity with workflow and with ticketing systems
* Knowledge of VPN connectivity and ability to troubleshoot issues
* Excellent customer service skills with ability to interface at all levels of the organization
* Excellent verbal and written communication skills
* Ability to work independently and perform in a collaborative, team based environment
* A+ certification preferred
* MCSE/MCP is a plus
* Previous IT infrastructure experience in Airline/Airport environment is a plus
* Must possess the ability to lift at least 30lbs
* Travel as required
Additional Locations: None
Requisition ID: 15211
Nearest Major Market: Boston
Job Segment: Technician, Network, Computer Science, Information Systems, Telecom, Technology
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